Shipping policy

Processing times

• Orders typically process in 1–3 business days (Mon–Fri, holidays excluded). Pre-orders or personalized items may need extra time (shown on their product pages).

Shipping methods & estimates

• We ship via trusted carriers (e.g., USPS/UPS/FedEx/DHL).

• Typical transit times (after processing):

  • US domestic: 3–8 business days

  • International: 7–21 business days

• Estimates are not guarantees; weather, customs, and carrier delays can occur.

Rates & free shipping

• Live rates are shown at checkout.
  

Order tracking

• You’ll receive a tracking link when your order ships. Multiple items may ship separately with separate tracking.

International duties & taxes

• Import duties, VAT, or customs fees are the customer’s responsibility. Refused packages due to unpaid duties may be returned; shipping/duty costs are non-refundable.

Lost/late packages

• If tracking shows “delivered,” please check with household members/neighbors and your local carrier. If still missing after 3 business days, contact us at shopcntrl.us@gmail.com. We’ll help file a trace/claim and make it right in line with carrier outcome.

Shipping address changes

• We can update addresses before fulfillment. Once shipped, changes must be requested with the carrier.